Foyer Experience Lead - Assistant Manager

Maybourne Hotel Group; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Excellent salary

Pension scheme

Travel season ticket loans

Staff restaurant

Discounts

Job summary

Claridge’s, part of Maybourne Hotel Group, seeks an experienced Assistant Foyer Manager to lead the Foyer & Reading Room team and deliver exceptional guest experiences in a five-star setting.

You will oversee a 50-strong team, train colleagues, manage reservations and briefings, and uphold Forbes and LQA standards while ensuring seamless service across breakfast, lunch, afternoon tea and dinner.

Qualifications

• Have worked in a similar role in a five star or fine dining environment.
• Passion for food & beverage with excellent knowledge.
• Confident in leading, supporting and motivating a team.
• Skilled at managing service flow and stepping in during busy periods.
• Provide intuitive service with understanding of guests' needs to create memorable experiences.
• Team player who is eager to learn and develop.
• Thorough understanding of Forbes and LQA standards.

Responsibilities

• Create memorable experiences for guests, ensuring prompt, professional service and adherence to standards.
• Support the Restaurant Director and Deputy to oversee a team of 50 colleagues.
• Assist and train colleagues as part of induction and ongoing development.
• Ensure appropriate table reservations are managed.
• Run daily team briefings; ensure duties and guest preferences are known.
• Handle complaints promptly and efficiently.
• Ensure compliance with licensing laws and health and safety regulations.

Skills

Team leadership

Guest service excellence

Food & beverage knowledge

Service flow management

Training & induction

Complaint handling

Forbes & LQA standards

Reservation management

Job description

Claridge’s, part of Maybourne Hotel Group, seeks an experienced Assistant Foyer Manager to lead the Foyer & Reading Room team and deliver exceptional guest experiences in a five-star setting.

You will oversee a 50-strong team, train colleagues, manage reservations and briefings, and uphold Forbes and LQA standards while ensuring seamless service across breakfast, lunch, afternoon tea and dinner.