Guest Experience Lead - Hospitality & Upsell

The Goodwood Estate Company Limited; Chichester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free event tickets

Gym membership

Health cash plan

Staff social events

Group Performance Share scheme

Job summary

The Kennels at Goodwood Estate is seeking friendly Front of House Assistants to join our team. You’ll welcome Members and guests, take orders, and deliver attentive service in a fast-paced yet welcoming setting.

You’ll maintain restaurant and bar areas to the highest standards, upsell where possible, and work closely with colleagues to deliver memorable experiences. A passion for hospitality and strong English communication is essential.

Qualifications

• Customer-focused with hospitality experience.
• Strong English communication skills in speaking and writing.
• Positive, friendly and professional approach in fast-paced environments.
• Ability to work well as part of a collaborative team.

Responsibilities

• Providing a warm and professional welcome to Members and guests.
• Taking food and drink orders and delivering attentive service throughout the guest experience.
• Preparing and maintaining restaurant and bar areas to the highest standards.
• Monitoring your section and anticipating guest needs wherever possible.
• Building knowledge of menus, daily specials and events across The Kennels.
• Maximising opportunities to recommend and upsell products and services.
• Working collaboratively with colleagues to deliver a seamless guest experience.

Skills

Customer service

Hospitality

Communication

Teamwork

English proficiency

Job description

The Kennels at Goodwood Estate is seeking friendly Front of House Assistants to join our team. You’ll welcome Members and guests, take orders, and deliver attentive service in a fast-paced yet welcoming setting.

You’ll maintain restaurant and bar areas to the highest standards, upsell where possible, and work closely with colleagues to deliver memorable experiences. A passion for hospitality and strong English communication is essential.