Guest Experience Lead - Front of House

Cairn Group; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Discounted stays across Cairn hotels

Food, beverage, spa and leisure perks

Leadership and career development

Long service awards

Refer-a-friend scheme

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources

Career progression across Cairn Group

Job summary

Treehouse Hotel London, part of Cairn Group, is seeking motivated Supervisors to join our Front of House teams. You will support day-to-day operations, lead by example and coach team members across shifts to deliver outstanding guest experiences.

Join Cairn Group, a people-first employer, and grow your hospitality career with structured development, performance recognition and a range of staff benefits across our hotels and venues.

Qualifications

• Experience in a hospitality or customer-facing environment.
• Ability to lead, motivate and develop team members.
• Strong organisational and prioritisation skills.

Responsibilities

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Skills

Hospitality supervision

Leadership

Guest service

Shift coordination

Job description

Treehouse Hotel London, part of Cairn Group, is seeking motivated Supervisors to join our Front of House teams. You will support day-to-day operations, lead by example and coach team members across shifts to deliver outstanding guest experiences.

Join Cairn Group, a people-first employer, and grow your hospitality career with structured development, performance recognition and a range of staff benefits across our hotels and venues.