Guest Experience Lead — Front Desk (Southampton)

Naija UK Connect Limited; Southampton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Ocean Village location

Job summary

Cando Personnel is seeking a Front Office Staff member in Southampton to act as the first point of contact for guests, ensuring a warm and efficient experience from arrival to departure. The role involves check-ins, reservations, and coordinating with hotel departments to maintain high service standards.

UK-based applicants with right-to-work are preferred. Competitive full-time salary around £25,035.92, based in Ocean Village, Southampton.

Qualifications

• Previous experience in a front office, reception, or hospitality role is essential.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficiency in hotel management software and computer systems.
• Existing right-to-work in the UK is required.

Responsibilities

• Welcoming and assisting guests in a friendly and professional manner.
• Managing check-ins and check-outs efficiently.
• Handling inquiries and reservations.
• Maintaining the reception area and coordinating with other departments.
• Resolving guest issues promptly and courteously.
• Contributing to a positive guest experience throughout their stay.

Skills

Front office experience

Guest service

Communication

Organisation

Hospitality software

Tools

Hotel management software

Job description

Cando Personnel is seeking a Front Office Staff member in Southampton to act as the first point of contact for guests, ensuring a warm and efficient experience from arrival to departure. The role involves check-ins, reservations, and coordinating with hotel departments to maintain high service standards.

UK-based applicants with right-to-work are preferred. Competitive full-time salary around £25,035.92, based in Ocean Village, Southampton.