Guest Experience Lead — Front Desk & Concierge

Elite Hotels (Rotherwick) Ltd.; Rotherwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel chain in Rotherwick is looking for a dedicated Receptionist to provide first-class service to guests. You will manage the Reception Desk and team, ensuring a smooth check-in/out process and addressing guest inquiries. Excellent communication and administration skills are essential, along with a commitment to maintaining high service standards. This role is pivotal in shaping guest experiences and requires an eye for detail and strong leadership abilities.

Qualifications

• Understanding of outstanding service in a hospitality environment.
• Experience in customer service roles.
• Ability to manage and motivate a team.

Responsibilities

• Manage the Guest Service & Switchboard Staff to ensure top customer care.
• Oversee daily operations of the Reception Desk and Switchboard.
• Maintain quality standards within the Guest Service Team.
• Ensure staff are trained in using the Fidelio Opera PMS and Squirrel POS.
• Log and act on guest feedback effectively.

Skills

Excellent communication skills

Strong administration skills

Attention to detail

Tools

Fidelio Opera PMS

Squirrel POS

Job description

A prestigious hotel chain in Rotherwick is looking for a dedicated Receptionist to provide first-class service to guests. You will manage the Reception Desk and team, ensuring a smooth check-in/out process and addressing guest inquiries. Excellent communication and administration skills are essential, along with a commitment to maintaining high service standards. This role is pivotal in shaping guest experiences and requires an eye for detail and strong leadership abilities.