Guest Experience Lead - Flexible Front-of-House Leader

Showcase Cinemas; Paisley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free cinema tickets

Food & beverage discount

Holiday entitlement

Competitions & incentives

Free parking

Pension

Employee assistance programme

Job summary

Showcase Cinemas in Paisley is seeking a dynamic and hands-on Guest Experience Lead to join our team. In this front-facing role, you will lead by example, working alongside your team in the cinema and front-of-house areas to deliver outstanding service every day and uphold our brand standards.

Responsibilities include training, coaching and developing team members, ensuring daily operations run smoothly and efficiently.

Qualifications

• Proven customer service experience in retail, cinema, or hospitality.
• Ability to train and coach team members.
• Strong communication and teamwork skills.

Responsibilities

• Lead by example in front-of-house to deliver outstanding service.
• Train, coach and develop team members to uphold brand standards.
• Ensure daily cinema operations run smoothly and efficiently.
• Support the wider management team to drive overall cinema performance.

Skills

Customer service

Leadership potential

Job description

Showcase Cinemas in Paisley is seeking a dynamic and hands-on Guest Experience Lead to join our team. In this front-facing role, you will lead by example, working alongside your team in the cinema and front-of-house areas to deliver outstanding service every day and uphold our brand standards.

Responsibilities include training, coaching and developing team members, ensuring daily operations run smoothly and efficiently.