Guest Experience Lead - Coffee & Quick Service

Tim Hortons; Braintree; On-site; GBP 9,000 - 11,000; Full time

Job summary

Tim Hortons is hiring Restaurant Team Members in the CM77 8GA area. This full-time and part-time role offers hourly pay aligned with the National Minimum Wage.

You will join a fast-paced team delivering friendly service and a high standard of guest experience, while assisting in bakery and beverage preparation and daily operations. We value energetic, customer-focused individuals who can work mornings, afternoons, evenings and weekends.

Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
• Report all work related near misses, injuries and illnesses as soon as possible
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

Job description

Tim Hortons is hiring Restaurant Team Members in the CM77 8GA area. This full-time and part-time role offers hourly pay aligned with the National Minimum Wage.

You will join a fast-paced team delivering friendly service and a high standard of guest experience, while assisting in bakery and beverage preparation and daily operations. We value energetic, customer-focused individuals who can work mornings, afternoons, evenings and weekends.