2026-6636 - Guest Experience & Operations Manager

Consortium; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Consortium, based at the Knightsbridge corporate office in London, seeks a Guest Experience & Operations Manager to lead guest-centric initiatives across the organisation. The role is a permanent contract with hours from Monday to Friday, 9:00am to 5:30pm, and optional work-from-home on Fridays.

You will oversee shaping guest experiences, maintain service standards, and drive operational practices to reflect the brand vision.

Responsibilities

• Shape and continuously evolve a guest-centric approach across the organisation to ensure guests receive the best experience.
• Ensure that experience frameworks, service standards and operational practices reflect the brand vision and exceed guest expectations.
• Develop and maintain the sequence of service to address guest emotional needs and support training content and resources.
• Support operational readiness for future openings and align teams globally while preserving authenticity.

Job description

2026-6636 - Guest Experience & Operations Manager

Job Location

3rd Floor, 1 Knightsbridge, London SW1X 7XS, UK

Location: 3rd Floor, 1 Knightsbridge, London SW1X 7XS, UK

Job Type: Permanent

Highlighted points for this job

Guest Experience & Operations Manager role

Permanent contract

Corporate office location in Knightsbridge

Responsible for shaping guest-centric approach

Hours: Monday to Friday, 9:00am to 5:30pm; work from home on Fridays

Division & Department : Corporate Office/Guest Experience
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience & Operations Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
You’ll love what you do and take pride in delighting our guests: You will be responsible for shaping and continuously evolving a guest-centric approach across the organisation to ensure our guests receive nothing but the best experience. You’ll also ensure that experience frameworks, service standards and operational practices consistently reflect the brand vision and exceed guest expectations. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience & Operations Manager you’ll have the opportunity to bring these to life and continue to create our legacy. You will also be responsible for creating practical frameworks that drive consistency & efficiency across the guest journey that aligns teams globally while preserving authenticity. You will be responsible for developing and maintaining the sequence of service to always incorporate the guest emotional needs, supporting the development of training content and resources and supporting operational readiness for future openings. The items shared are the essence of a day in the life of a Guest Experience & Operations Manager, but we’ll make sure you are provided with specifics on how we care for our hotel The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge (Working from home on Fridays).
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London

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