Guest Experience Housekeeping Supervisor (Flexible)

Scotsman Hospitality; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

TRONC tips

Wagestream

30% off food and cinema tickets

Hotel and apartment discounts

Sco tsman Perks Portal

Job summary

The Scotsman Group, Scotland’s largest and most diverse hospitality group, is seeking an experienced Housekeeping Supervisor for one of its venues. You will oversee cleanliness in guest rooms and public areas, and lead induction and ongoing training for the team.

Flexibility for weekend work is required, with a focus on coaching, customer service, and maintaining high standards in a fast-paced environment across our Scotland-wide venues.

Qualifications

• Great attention to detail essential for maintaining cleanliness and standards.
• Excellent customer service skills to anticipate and deliver guest needs.
• Previous supervisory experience desirable to lead the team.
• Good communication skills to coordinate with staff and management.
• Ability to coach and motivate the housekeeping team during busy periods.

Responsibilities

• Maintain high standards of cleanliness and hygiene in guest bedrooms and public areas.
• Ensure comprehensive induction and regular ongoing training for the team.
• Train and motivate the housekeeping staff; conduct regular performance reviews.
• Maintain hygiene and safety standards at all times within the venue.
• Handle customer requests and complaints to ensure guest satisfaction.

Skills

Attention to detail

Customer service

Supervisory experience

Communication skills

Coaching/motivation

Job description

The Scotsman Group, Scotland’s largest and most diverse hospitality group, is seeking an experienced Housekeeping Supervisor for one of its venues. You will oversee cleanliness in guest rooms and public areas, and lead induction and ongoing training for the team.

Flexibility for weekend work is required, with a focus on coaching, customer service, and maintaining high standards in a fast-paced environment across our Scotland-wide venues.