Guest Experience Host: Warm Welcome & Energetic Energy

Kibbi Technologies Inc.; Harrogate; On-site; CAD 34,000 - 45,000; Full time

Job summary

Rudding Park is seeking a friendly Restaurant Host to deliver a warm, efficient welcome, manage bookings and guest correspondence, and assist the Restaurant Manager with table allocation and end-of-shift billing.

You will be the face of guest care, embody the Rudding Park philosophy, liaise with Reservations, Reception and Guest Relations, and help maintain high standards of service and safety.

Qualifications

• Strong communication skills.
• Friendly and approachable personality.
• Organised with the ability to multi-task.
• Good judgement and ability to problem solve under pressure.
• Attention to detail.
• Patience and resilience.

Responsibilities

• Provide a passionate and caring arrival for all guests in the Restaurant.
• Ensure that the Restaurant/ Host team provides a quality service while upholding the Rudding Park guest-care philosophy.
• Set up and implement policies and procedures necessary for the smooth running of the Restaurant Host team and ensure these are followed at all times.
• Ensure effective communication of all relevant information to the department and the hotel as a whole.
• Liaise with Reservations, Reception and Guest Relations daily regarding guest information/issues.
• Support Restaurant Managers with receiving guest feedback (positive/negative).
• Resolve guest complaints where possible and report to Restaurant Managers.
• Follow health and safety procedures to maintain a safe working environment and report accidents/near misses.
• Report and distribute daily Restaurant figures, shift reports and data.
• Deliver team briefs and prep meetings for smooth operation.
• Complete and store all relevant Restaurant paperwork.
• Be conversant with current/upcoming Restaurant and room offers and communicate these to guests.
• Follow cashing up procedures at all times.
• Work with Restaurant Manager to plan each service.

Skills

Strong communication

Friendly personality

Organised multitask

Problem solving

Attention to detail

Patience

Job description

Rudding Park is seeking a friendly Restaurant Host to deliver a warm, efficient welcome, manage bookings and guest correspondence, and assist the Restaurant Manager with table allocation and end-of-shift billing.

You will be the face of guest care, embody the Rudding Park philosophy, liaise with Reservations, Reception and Guest Relations, and help maintain high standards of service and safety.