Guest Experience Ambassador - Luxury Hotel Reception

Rudding Park; Harrogate; On-site; CAD 48,744 - 59,992; Full time

Benefits offered by this job

Evening/Weekend pay enhancements

Service charge up to £5,000 per year

Discounts on spa, dining, and room for

Annual party and events

Up to 30 days annual leave

Complimentary overnight stay after 3‑m

Job summary

Rudding Park in Harrogate is seeking a friendly, energetic Reception team member to deliver the highest level of service to guests at all times. You will check guests in and out, coordinate with housekeeping, handle reservations for restaurant and events, and greet guests with warmth and professionalism.

The ideal candidate has experience in a 4-star hotel, fluent English, confident telephone manner, strong IT skills including Word and Excel, and an ability to stay calm in a busy environment.

Qualifications

• Experience of working in a 4 star hotel or similar.
• Excellent spoken and written English.
• Confident telephone manner.
• Excellent numerical and written skills.
• Knowledge of computer systems and Microsoft Office including Word and Excel.
• Knowledge of Harrogate area is beneficial.
• Warm welcome at all times in a friendly and professional manner.
• Excellent interpersonal skills and pleasant telephone manner.
• Ability to remain calm in busy environments.
• Good administrative skills and IT literacy.
• Discreet, diplomatic, reliable and trustworthy.

Responsibilities

• Provide the highest level of service to guests at all times.
• Checking in/out of hotel guests.
• Liaising with Housekeeping regarding room allocations and guest requirements.
• Address guest complaints and resolve to their complete satisfaction.
• Take reservations for hotel restaurants.
• Show guests to rooms and explain facilities.
• Coordinate luggage storage and delivery.
• Answering switchboard and Outlook for guest requests.
• Provide business support for clients and conference delegates (word processing, photocopying).
• Assist Reservations with overflow calls and inquiries.
• Meet guests and handle business inquiries for the resort.

Skills

Fluent English

Confident telephone manner

Interpersonal skills

IT literacy

Microsoft Word

Microsoft Excel

4-star hotel experience

Guest service orientation

Administrative skills

Tools

Microsoft Word

Microsoft Excel

Job description

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors
  
  

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

Role Overview

The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces.

To be responsible for the day-to-day operations of the Hotel and House Receptions providing the highest level of service to guests at all times.

What We Are Looking For

• Passionate about providing our guests with the best service
• Genuinely care about the guest experience
• Empathetic and a caring, passionate personality
• Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.
• Have experience of working in a 4 star hotel or similar
• Have excellent spoken and written English.
• Possess a confident telephone manner
• Possess excellent numerical and written skills
• Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
• A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.
• Offer a warm welcome at all times in a friendly and professional manner.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Ability to remain calm during difficult situations or in a very busy environment.
• Good administrative skills and IT literacy.
• Discreet, diplomatic, reliable and trustworthy.
  
  

Key Responsibilities

• Provide the highest level of service to guests at all times
• Checking in/out of hotel guests
• Liaising with Housekeeping regarding bedroom allocations and guests' requirements
• Deal with guest complaints seeking support if necessary in order to resolve the complaint to the guest's complete satisfaction
• Taking reservations for hotel restaurants
• Show our guests to their bedrooms and explain points of interest and bedroom facilities
• Work closely with day host to make sure that guest luggage is stored, delivered to the room accordingly
• Telephone duties including answering switchboard, taking messages, paging colleagues, emailing telephone messages and use of Outlook and responding for any special requests for the guest in house
• Providing a business support service for clients and conference delegates e.g. word processing, photocopying
• To assist Reservations with any overflow phone calls ensuring the best service for our guests
• Meeting guests dealing with questions and queries as required , call reservations/meeting for any potential business within the resort
• Completing the function board for the day's events
• Recording items of lost property and liaising with the Housekeeping Department to return property to guest
• Monitoring the Fire Board and responding to any abnormalities in accordance with Company policy and procedure
• Complete any guest correspondence, Clocktower questionnaires or forward checking reports
• Perform checks for arrival both for hotel guests and function guests
• When working in House Reception perform any required physical checks to ensure that the areas are to Rudding Park's expected standards of excellence
• Assist with any required correspondence for the Operations Manager or Managing Director
• Once trained to carry out Reception Duty Manager shifts when required on a rota basis
• Be responsible for knowing what is going on the business day ensuring that you are aware of what guests are coming in, what events are taking place at Rudding Park
  
  

About You

• Passionate about providing our guests with the best service
• Genuinely care about the guest experience
• Empathetic and a caring, passionate personality
• Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.
• Have experience of working in a 4 star hotel or similar
• Have excellent spoken and written English.
• Possess a confident telephone manner
• Possess excellent numerical and written skills
• Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
• A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.
• Offer a warm welcome at all times in a friendly and professional manner.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Ability to remain calm during difficult situations or in a very busy environment.
• Good administrative skills and IT literacy.
• Discreet, diplomatic, reliable and trustworthy.
  
  

What We Can Offer You

• Enhanced pay for Evening and Weekends
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes with our very own dedicated Learning and Development Manager
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........
  
  

CORE VALUES

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

Empathy Caring and understanding about another person's perspective or circumstance Collaboration Working as a team, listening and supporting each other to reach our collective goal Drive The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face Trust Honest, reliable and accountable do what we say we'll do Passion A love for doing what we do, and doing it with positivity and enthusiasm.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.