Guest Experience Host – Warm Welcome at a Luxury Hotel

Rudding Park; Harrogate; On-site; GBP 19,000 - 26,000; Full time

Job summary

Rudding Park is seeking a friendly Restaurant Host to welcome guests warmly and ensure a smooth dining experience. You will support reservations, pre-visit communication and assist with table allocations and end-of-service billing.

You will thrive on delivering exceptional guest care, stay calm under pressure, and communicate clearly with team members across Reservations, Reception and Guest Relations to maintain the Rudding Park standard.

Qualifications

• Strong communication skills.
• Friendly and approachable personality.
• Organised and able to multitask.
• Good judgement and able to problem solve while remaining calm under pressure.
• Attention to detail.
• Patient and resilient.

Responsibilities

• Provide a passionate and caring arrival for all guests in the Restaurant.
• Ensure the Restaurant/Host team delivers quality service aligned with the Rudding Park guest care philosophy.
• Set up and implement policies and procedures for smooth operation of the Host team and ensure adherence.
• Communicate relevant information to the department and hotel.
• Coordinate with Reservations, Reception and Guest Relations daily on guest information/issues.
• Support Managers with handling guest feedback.
• Resolve guest complaints where possible and report to Managers.
• Ensure health and safety procedures are followed for a safe working environment.
• Report and distribute daily Restaurant figures, shift reports and data.
• Conduct team briefs and meetings for smooth operations.
• Complete and store Restaurant paperwork.
• CoT_job_summary_short":"COMPANY NAME: Rudding Park\nKEY POINTS: Warm welcome, guest bookings, table allocation, billing at end of shift" ,
• job_summary_short":"<p>Rudding Park is seeking a friendly Restaurant Host to welcome guests warmly and ensure a smooth dining experience. You will support reservations, pre-visit communication and assist with table allocations and end-of-service billing.</p><p>You will thrive on delivering exceptional guest care, stay calm under pressure, and communicate clearly with team members across Reservations, Reception and Guest Relations to maintain the Rudding Park standard.</p>",
• contract_type":"fulltime","location_type":"on site","remote_scope":null,

Skills

Strong communication

Friendly personality

Organised

Calm under pressure

Attention to detail

Patience

Job description

Rudding Park is seeking a friendly Restaurant Host to welcome guests warmly and ensure a smooth dining experience. You will support reservations, pre-visit communication and assist with table allocations and end-of-service billing.

You will thrive on delivering exceptional guest care, stay calm under pressure, and communicate clearly with team members across Reservations, Reception and Guest Relations to maintain the Rudding Park standard.