Guest Experience Host — Reservations & Seating

The Dorchester; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts on F&B

Royal London Pension

Apprenticeships & Training

Social events

Referral Bonus £1000

Well-being support

Job summary

The Dorchester in London is seeking a Host for The Promenade to deliver exceptional guest experiences across breakfast, lunch and dinner service. You will welcome guests, manage reservations and seating, and coordinate with colleagues to ensure seamless service.

As part of the Dorchester Collection, you will join a culture of inclusivity and professional development through our award-winning learning academy, with opportunities for career progression and staff benefits.

Qualifications

• Welcoming personality and guest greeting ability.
• Strong communication with clear, polite interaction.
• Attention to detail for table readiness and guest needs.
• Teamwork and supporting colleagues.
• Organisational skills to manage reservations and seating.
• Ability to stay calm during busy periods.
• Professional appearance and wearing the uniform.

Responsibilities

• Manage reservations and table allocations during shifts.
• Greet guests, seat at allocated tables, and bid farewell.
• Fulfil guest special requests including dietary needs and occasions.
• Coordinate with other departments to ensure aligned service.

Skills

Welcoming personality

Good communication

Attention to detail

Teamwork

Basic Organisational skills

Stay calm under pressure

Professional appearance

Tools

Reservation systems

Job description

The Dorchester in London is seeking a Host for The Promenade to deliver exceptional guest experiences across breakfast, lunch and dinner service. You will welcome guests, manage reservations and seating, and coordinate with colleagues to ensure seamless service.

As part of the Dorchester Collection, you will join a culture of inclusivity and professional development through our award-winning learning academy, with opportunities for career progression and staff benefits.