Guest Experience Host — Nutrition & Care Concierge

STEPS Rehabilitation; Sheffield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Level 1 Health & Safety certificate (N

Generous benefits package

Job summary

STEPS Rehabilitation in the United Kingdom is seeking a Hospitality Host to welcome clients, take and relay meal orders, and deliver meals to rooms as part of a supportive care team.

You will work with kitchen and clinical staff to ensure dietary needs are met, maintain cleanliness, and provide friendly customer service. Prior healthcare experience is beneficial, with full training provided.

Qualifications

• GCSE maths and English grade C or equivalent.
• Customer service experience essential.
• Experience in healthcare desirable.

Responsibilities

• Provide a warm, welcoming environment for clients and support their nutrition and hydration needs.
• Take client orders, provide daily menus and relay orders to kitchen staff.
• Ensure meals are delivered to rooms where required.
• Prepare hot and cold drinks for clients as required.
• Liaise with clients, the chef and the clinical team on dietary requirements.
• Coordinate with the clinical team to meet client needs promptly.
• Assist clients in preparing for their meals.
• Maintain cleanliness in upstairs kitchen areas and assist with dishwashing duties.
• Keep kitchen stocked with tea, coffee, cleaning supplies, crockery and cutlery.
• Follow food safety and hygiene standards.
• Deliver friendly, attentive customer service, putting clients first.

Skills

Exceptional customer service

Nutrition awareness

Problem-solving

Written and verbal communication

Interdisciplinary collaboration

Education

Maths and English GCSE level C

Job description

STEPS Rehabilitation in the United Kingdom is seeking a Hospitality Host to welcome clients, take and relay meal orders, and deliver meals to rooms as part of a supportive care team.

You will work with kitchen and clinical staff to ensure dietary needs are met, maintain cleanliness, and provide friendly customer service. Prior healthcare experience is beneficial, with full training provided.