Hospitality Host

STEPS Rehabilitation; Sheffield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Level 1 Health & Safety certificate (N

Generous benefits package

Job summary

STEPS Rehabilitation in the United Kingdom is seeking a Hospitality Host to welcome clients, take and relay meal orders, and deliver meals to rooms as part of a supportive care team.

You will work with kitchen and clinical staff to ensure dietary needs are met, maintain cleanliness, and provide friendly customer service. Prior healthcare experience is beneficial, with full training provided.

Qualifications

• GCSE maths and English grade C or equivalent.
• Customer service experience essential.
• Experience in healthcare desirable.

Responsibilities

• Provide a warm, welcoming environment for clients and support their nutrition and hydration needs.
• Take client orders, provide daily menus and relay orders to kitchen staff.
• Ensure meals are delivered to rooms where required.
• Prepare hot and cold drinks for clients as required.
• Liaise with clients, the chef and the clinical team on dietary requirements.
• Coordinate with the clinical team to meet client needs promptly.
• Assist clients in preparing for their meals.
• Maintain cleanliness in upstairs kitchen areas and assist with dishwashing duties.
• Keep kitchen stocked with tea, coffee, cleaning supplies, crockery and cutlery.
• Follow food safety and hygiene standards.
• Deliver friendly, attentive customer service, putting clients first.

Skills

Exceptional customer service

Nutrition awareness

Problem-solving

Written and verbal communication

Interdisciplinary collaboration

Education

Maths and English GCSE level C

Job description

Hospitality Host post at STEPS Rehabilitation, a residential centre for neurological and complex trauma rehabilitation. The work centres on welcoming clients, taking and relaying meal orders to the kitchen, preparing drinks and delivering meals to rooms, while keeping kitchen areas clean and stocked. Core hours run 7am to 7pm with some weekends, and the role works alongside the clinical team. Customer service and prior healthcare experience are needed to apply.

What the job involves

• Provide a warm, welcoming environment for clients, supporting their nutrition and hydration needs
• Take client orders, provide daily menus and relay orders to the kitchen team
• Make sure client meals are received and delivered to rooms where required
• Prepare hot and cold drinks for clients as required
• Liaise with clients, the chef and the clinical team on dietary requirements
• Liaise with the clinical team so client needs are met promptly
• Assist clients in preparing for their meals
• Clear down upstairs kitchen areas, wash up, and load and unload dishwashers
• Keep the kitchen stocked with tea, coffee, washing-up liquid, crockery and cutlery
• Follow food safety and hygiene standards
• Provide friendly, attentive customer service, putting the client first

What’s required

Qualifications

• Maths and English GCSE grade C or equivalent

Experience

• Customer service experience
• Experience of working in healthcare

Skills & knowledge

• Exceptional customer service skills
• Good understanding of the importance of good nutrition
• Excellent problem-solving skills
• Excellent written and verbal communication and listening
• Creative, inclusive and engaging approach to client care
• Able to form working relationships with colleagues and understand interdisciplinary working

Other

• Supporting statement on why you want to join and the skills you would bring

Nice to have

• Level 1 Health and Safety Food Hygiene certificate or equivalent

What’s offered

• Generous benefits package (not itemised)