Hospitality Host

STEPS Rehabilitation Ltd.; Sheffield; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

STEPS Rehabilitation Ltd. seeks a warm, client-focused host to support nutrition and hydration needs, ensuring menus reach clients and orders are relayed to the kitchen. The role prioritises excellent service and client well-being in a healthcare setting.

Core hours are 7am–7pm with some weekends; you will work with the kitchen and clinical teams to meet dietary needs and deliver meals to rooms when required.

Qualifications

• Maths & English GCSE Grade C or equivalent.
• Level I Health and Safety Food Hygiene certificate or equivalent level of qualification.
• Experience Customer service.
• Experience of working in healthcare.
• Personal Attributes Creative and innovative approach, inclusive and engaging approach to client care.
• Excellent problem solving skills.
• Excellent communicator both written and verbal / demonstrate excellent listening skills.
• Able to form key working relationships with colleagues, understand the dynamics of interdisciplinary working.
• Equal Opportunities Ability to demonstrate an awareness of equality and diversity obligations when delivering care and also towards colleagues.

Responsibilities

• To have exceptional customer service skills.
• To have a good understanding of the importance of good nutrition.
• To make sure all clients receive daily menus, take client orders and relay them to the kitchen team.
• Prepare hot and cold drinks for the clients as required.
• To make sure all client meals are received by the client and delivered to their rooms if required.
• Clear down upstairs kitchen areas, wash up dirty dishes, load and unload the dishwashers, and ensure that the kitchen is fully stocked with tea, coffee, washing up liquid, crockery and cutlery etc.
• Liaise with the clinical team to ensure clients' needs are met in a timely manner.
• Offer a great customer service by always putting the client first.
• Liaise with client, chef and clinical team re dietary requirements.
• To be able to assist in preparing clients for their meals.

Skills

Customer service

Communication

Listening skills

Team collaboration

Problem solving

Education

Maths & English GCSE

Health and Safety Food Hygiene (Level I)

Job description

As client host you will provide a warm and welcoming environment for clients by facilitating client's nutrition and hydration needs, you can make a real difference

The core hours of work will be 7am - 7pm - will include some weekends

Specific responsibilities

This Job description is an outline which reflects the present requirements of the post and is not intended to be an exhaustive list of duties post holder will be expected to fulfil.

• To have exceptional customer service skills.
• To have a good understanding of the importance of good nutrition.
• To make sure all clients receive daily menus, take client orders and relay them to the kitchen team.
• Prepare hot and cold drinks for the clients as required.
• To make sure all client meals are received by the client and delivered to their rooms if required.
• Clear down upstairs kitchen areas, wash up dirty dishes, load and unload the dishwashers, and ensure that the kitchen is fully stocked with tea, coffee, washing up liquid, crockery and cutlery etc.
• Liaise with the clinical team to ensure clients' needs are met in a timely manner.
• Offer a great customer service by always putting the client first.
• Liaise with client, chef and clinical team re dietary requirements.
• To be able to assist in preparing clients for their meals.

Person specification

Area Essential Desirable Assessment Method

Qualifications Maths & English GCSE Grade C or equivalent. Level I Health and Safety Food Hygiene certificate or equivalent level of qualification.

Experience Customer service.

Experience of working in healthcare.

Personal Attributes Creative and innovative approach, inclusive and engaging approach to client care.

Excellent problem solving skills.

Excellent communicator both written and verbal / demonstrate excellent listening skills.

Able to form key working relationships with colleagues, understand the dynamics of interdisciplinary working.

Equal Opportunities Ability to demonstrate an awareness of equality and diversity obligations when delivering care and also towards colleagues. Application, interview.