Guest Experience Host – Luxury Hotel Receptionist

Hotel Du Vin; Winchester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff room rates

Friends and family rate 50% off

Dining discount 35%

Fully funded Apprenticeship programmes

Wellness campaigns & Employee support

Job summary

Hotel du Vin is seeking a friendly receptionist in Winchester to be the face of the hotel, greeting guests and handling queries with warmth and efficiency. This permanent position offers £13.07 per hour for a 40-hour week, plus generous benefits and ongoing training within a supportive team.

You will set the tone for guests' visits, provide excellent service, and have opportunities for internal development and progression within the Malmaison/Hotel du Vin group.

Qualifications

• Must have a natural hospitality charm and a passion for service.
• Excellent guest service and communication skills.
• Able to handle queries of all shapes and sizes.

Responsibilities

• Greet guests warmly and be the face of the hotel at reception.
• Handle guest queries and requests with courtesy and efficiency.
• Set the tone for each guest's visit and ensure a memorable experience.
• Act as the first and last point of contact for guests during their stay.

Skills

Hospitality

Customer service

Communication

Job description

Hotel du Vin is seeking a friendly receptionist in Winchester to be the face of the hotel, greeting guests and handling queries with warmth and efficiency. This permanent position offers £13.07 per hour for a 40-hour week, plus generous benefits and ongoing training within a supportive team.

You will set the tone for guests' visits, provide excellent service, and have opportunities for internal development and progression within the Malmaison/Hotel du Vin group.