Guest Experience Host — Hospitality & Front Desk

The Hoxton; City of Edinburgh; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

29 days holiday

Pension and life insurance

Food on shift

Ongoing training

Volunteer time off

Hox Hero

Nifty Fifty

Diversity calendar

Team events

Discounts across The Hoxton

Résumé du poste

The Hoxton in Edinburgh is seeking a warm, proactive front-of-house host to deliver memorable hospitality experiences. You will greet guests, handle enquiries, and assist with reservations, payments, and smooth departures.

You will thrive in a fast-paced, collaborative team, enjoy helping guests feel welcome, and share our passion for creating great hospitality experiences across the Hoxton brand.

Qualifications

• Previous experience in a busy front-of-house role and ability to make guests feel welcome and looked after.
• Excellent guest service mindset with a positive, can-do attitude.
• Experience handling reservations, phones and cash/card payments.

Responsabilités

• Provide a genuinely welcoming and memorable experience for guests with a warm greeting and assistance with requests.
• Manage guest arrivals/departures, ensure accurate bills with no surprises.
• Collaborate with teams to manage busy periods and assist with individual and group reservations.

Connaissances

Front of house

Guest service

Reservations

Phone handling

Cash handling

High energy

Description du poste

The Hoxton in Edinburgh is seeking a warm, proactive front-of-house host to deliver memorable hospitality experiences. You will greet guests, handle enquiries, and assist with reservations, payments, and smooth departures.

You will thrive in a fast-paced, collaborative team, enjoy helping guests feel welcome, and share our passion for creating great hospitality experiences across the Hoxton brand.