Guest Experience Host - Hospitality & F&B

Compass Group UK; Nottingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Healthcare & wellbeing

Employee assistance

Family leave benefits

Discounts

Meals on duty

Job summary

The Venues Collection at Eastwood Hall in Nottingham is seeking a friendly Hospitality Assistant to join a busy team. You’ll welcome guests, serve food and drinks, and help set up meetings, events and functions.

No day is the same as you work with kitchen, events and wider Food & Beverage teams to deliver brilliant service, maintain high cleanliness, and ensure guests feel welcome. Previous hospitality experience helps, but a positive attitude and willingness to learn are valued.

Qualifications

• Passionate about people and delivering great guest experiences.
• Friendly, approachable communication with guests and colleagues.
• Team player with a positive, can-do attitude.
• Organised with a keen eye for detail and high standards.
• Able to stay calm and positive during busy periods.
• Reliable, enthusiastic and eager to learn new skills.
• Commitment to delivering excellent service and memorable guest experiences.

Responsibilities

• Welcoming guests with a friendly smile and making them feel at home.
• Providing great food and beverage service, taking orders and ensuring timely delivery.
• Talking guests through menus and making recommendations where appropriate.
• Setting up tables, restaurant spaces and meeting rooms for service.
• Ensuring food and drinks look the part and meet high standards.
• Preparing simple items and beverages when needed (coffees, salads).
• Handling payments accurately for a smooth guest experience.
• Keeping restaurants, kitchens and service areas clean and tidy.
• Supporting stock checks and flagging low supplies.
• Working with kitchen, events and F&B teams to deliver fantastic service.
• Helping colleagues during busy periods and pitching in as needed.
• Following food safety, allergen, health, safety and hygiene procedures.

Skills

Guest service

Communication

Teamwork

Attention to detail

Calm under pressure

Reliability

Willingness to learn

Hospitality

Job description

The Venues Collection at Eastwood Hall in Nottingham is seeking a friendly Hospitality Assistant to join a busy team. You’ll welcome guests, serve food and drinks, and help set up meetings, events and functions.

No day is the same as you work with kitchen, events and wider Food & Beverage teams to deliver brilliant service, maintain high cleanliness, and ensure guests feel welcome. Previous hospitality experience helps, but a positive attitude and willingness to learn are valued.