Guest Experience Host – Ground Floor (Permanent, 30h)

Whitbread; Swanley; On-site; GBP 12,000 - 20,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%

Company pension

Save As You Earn (SAYE) scheme

Job summary

Whitbread is hiring a Ground Floor Team Member at the Swanley Premier Inn. You will welcome guests, check them in, serve breakfast or dinner, and assist with various guest needs to ensure a smooth stay.

This role does not require hotel experience; friendly, calm, and proactive individuals who enjoy helping people will thrive. The position offers permanent hours, training, and benefits under Whitbread.

Qualifications

• No hotel experience required.
• Friendly and helpful personality.
• Able to stay calm when busy.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Keep reception, restaurant and public areas looking their best
• Support teammates across the hotel during busy periods
• Make sure every guest feels looked after from arrival to departure

Skills

Customer service

Guest check-in

Multi-tasking

Team collaboration

Job description

Whitbread is hiring a Ground Floor Team Member at the Swanley Premier Inn. You will welcome guests, check them in, serve breakfast or dinner, and assist with various guest needs to ensure a smooth stay.

This role does not require hotel experience; friendly, calm, and proactive individuals who enjoy helping people will thrive. The position offers permanent hours, training, and benefits under Whitbread.