Guest Experience Host — Front-Line at a LEGO Attraction

The Great Yellow Brick Company; Birmingham; On-site; GBP 14,000 - 21,000; Full time

Job summary

The LEGO Group is seeking an Admissions Host to welcome guests, sell and check tickets, and guide visitors with friendly, knowledgeable service. You will contribute to a high-quality guest experience and learn about the brand while supporting KPIs.

Applicants should be comfortable working weekends and holidays, with strong communication and a positive, can-do attitude. Merlin Entertainments handles the recruitment process for this role.

Qualifications

• Experience in retail or cash handling advantageous.
• Experience with guest services or customer facing work is desired.
• Friendly and hardworking with a can-do demeanour.
• Excellent communication, listening, and motivational skills.
• Flexible to work around the operational calendar (weekends, bank holidays).

Responsibilities

• Front-line with guests, selling and checking tickets, and giving directions.
• Provide recommendations and ensure memorable guest experiences.
• Recognise special visits (e.g., birthdays) and engage guests warmly.

Skills

Guest services

Cash handling

Communication

Flexible scheduling

Job description

The LEGO Group is seeking an Admissions Host to welcome guests, sell and check tickets, and guide visitors with friendly, knowledgeable service. You will contribute to a high-quality guest experience and learn about the brand while supporting KPIs.

Applicants should be comfortable working weekends and holidays, with strong communication and a positive, can-do attitude. Merlin Entertainments handles the recruitment process for this role.