Guest Experience Associate – Retail Toy Store

1034 LEGO Company Limited; Sheffield; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Family Care Leave

Insurances

Wellbeing

Colleague Discount

Bonus

Hybrid work policy

Job summary

The LEGO Group is seeking a frontline retail team member in Sheffield to create a signature guest experience. You will greet visitors, handle cash, and ensure the store reflects LEGO Brand Retail visual standards.

You will maintain a clean, safe store environment, assist with stockroom duties, and engage customers with promotions and loyalty programs. A collaborative, guest-focused approach is essential, with a hybrid work policy supporting a balance between office and store presence.

Qualifications

• Customer-focused interaction with guests to ensure signature experience.
• Accurate cash register operation and cash handling.
• Maintain store displays to LEGO Brand Retail visual standards.
• Collaborate with team to ensure smooth store operations and guest satisfaction.

Responsibilities

• Greet guests and provide a welcoming atmosphere in-store.
• Execute cash register transactions with accuracy and efficiency.
• Keep the store clean, safe, and visually appealing.
• Assist in receiving and stocking merchandise in the stockroom.
• Address customer issues and escalate to management when needed.
• Engage customers with promotions and loyalty programs.

Skills

Customer Service

Cash Handling

Visual Merchandising

Teamwork

Job description

The LEGO Group is seeking a frontline retail team member in Sheffield to create a signature guest experience. You will greet visitors, handle cash, and ensure the store reflects LEGO Brand Retail visual standards.

You will maintain a clean, safe store environment, assist with stockroom duties, and engage customers with promotions and loyalty programs. A collaborative, guest-focused approach is essential, with a hybrid work policy supporting a balance between office and store presence.