Guest Experience Host (Front Desk) - Perks & Training

The QHotels Collection; South Wonston; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across The QHotels

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program – Hosp. A

Refer a friend scheme

Free parking

Job summary

The QHotels Collection is seeking a friendly front-of-house team member at Norton Park Hotel, Spa & Manor House. You will greet guests, manage reservations and payments, and handle inquiries with a courteous, professional demeanor.

Join a 4* hotel near Winchester with extensive leisure facilities and a commitment to diversity, inclusion and staff development. Training and progression opportunities are available.

Qualifications

• Passion for delivering excellent customer service in a hospitality setting.
• Experience working in customer-facing roles.
• Ability to resolve conflicts calmly and effectively.
• Capable of handling high-pressure situations and multitasking.
• Strong organisational and time-management skills.

Responsibilities

• Greet guests upon arrival and create a warm first impression.
• Assist with check-in/check-out, room allocation and payments.
• Handle guest enquiries and requests with a professional, friendly approach.

Skills

Passion for customer service

Customer facing role

Conflict resolution

Work under pressure

Time management

Job description

The QHotels Collection is seeking a friendly front-of-house team member at Norton Park Hotel, Spa & Manor House. You will greet guests, manage reservations and payments, and handle inquiries with a courteous, professional demeanor.

Join a 4* hotel near Winchester with extensive leisure facilities and a commitment to diversity, inclusion and staff development. Training and progression opportunities are available.