Guest Experience Host - Front Desk & Concierge

New Bath Hotel & Spa; West of England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted or free food

Employee discount

On-site parking

Job summary

DoubleTree by Hilton Bristol City Centre is seeking a guest services ambassador to deliver a warm welcome and outstanding service at the front desk. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs while promoting hotel facilities.

You will answer inquiries with clear communication, assist guests with requests, and work closely with colleagues to maintain exceptional service standards and guest satisfaction.

Qualifications

• Customer service experience required.
• Ability to communicate clearly and professionally.
• Strong attention to detail and accuracy.

Responsibilities

• Provide guests with a warm welcome and outstanding front desk service.
• Handle check-ins and check-outs efficiently and accurately.
• Answer inquiries and pass on information about hotel facilities and local attractions.
• Work with team to ensure guest satisfaction and high standards of service.

Skills

Customer service

Attention to detail

IT proficiency

Communication skills

Job description

DoubleTree by Hilton Bristol City Centre is seeking a guest services ambassador to deliver a warm welcome and outstanding service at the front desk. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs while promoting hotel facilities.

You will answer inquiries with clear communication, assist guests with requests, and work closely with colleagues to maintain exceptional service standards and guest satisfaction.