Guest Experience Host – Front Desk & Breakfast

Premier-Inn; Alnwick; On-site; GBP 14,842 - 21,139; Full time

Benefits offered by this job

Full training

Whitbread Benefits Card – up to 60% 0f

Company pension

Save As You Earn

Discounts on shopping, travel and more

Job summary

Premier Inn in Alnwick is hiring a Ground Floor Team Member to welcome guests, assist with check‑in and serve meals during shifts. You’ll help guests with questions and problems, and keep public areas tidy to ensure a smooth stay.

Role involves varied shifts including evenings and weekends. Training is provided and you’ll be encouraged to grow across roles in the hotel as you gain experience.

Qualifications

• Friendly, enjoy helping people and can stay calm in busy periods.
• Willing to work evenings, weekends and busy guest periods.
• No formal qualifications stated in the posting. (informational)

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates across the hotel when it gets busy.
• Ensure every guest feels cared for from arrival to departure.

Skills

Customer service

Communication

Teamwork

Job description

Premier Inn in Alnwick is hiring a Ground Floor Team Member to welcome guests, assist with check‑in and serve meals during shifts. You’ll help guests with questions and problems, and keep public areas tidy to ensure a smooth stay.

Role involves varied shifts including evenings and weekends. Training is provided and you’ll be encouraged to grow across roles in the hotel as you gain experience.