Airport Guest Services: Front Desk & Breakfast

Premier-Inn; Newcastle upon Tyne; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Newcastle Airport is seeking a Ground Floor Team Member to welcome guests, assist with check‑in, and provide breakfast or dinner service. You will handle questions, fix issues, and ensure smooth operations across reception, restaurant and public areas.

The role includes shifts that cover evenings and weekends. Nurturing customer service, staying calm under pressure, and helping guests from arrival to departure are essential.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Make sure every guest feels looked after from arrival to departure

Job description

Premier Inn in Newcastle Airport is seeking a Ground Floor Team Member to welcome guests, assist with check‑in, and provide breakfast or dinner service. You will handle questions, fix issues, and ensure smooth operations across reception, restaurant and public areas.

The role includes shifts that cover evenings and weekends. Nurturing customer service, staying calm under pressure, and helping guests from arrival to departure are essential.