Ground Floor Team Member

Premier-Inn; Alnwick; On-site; GBP 14,842 - 21,139; Full time

Benefits offered by this job

Full training

Whitbread Benefits Card – up to 60% 0f

Company pension

Save As You Earn

Discounts on shopping, travel and more

Job summary

Premier Inn in Alnwick is hiring a Ground Floor Team Member to welcome guests, assist with check‑in and serve meals during shifts. You’ll help guests with questions and problems, and keep public areas tidy to ensure a smooth stay.

Role involves varied shifts including evenings and weekends. Training is provided and you’ll be encouraged to grow across roles in the hotel as you gain experience.

Qualifications

• Friendly, enjoy helping people and can stay calm in busy periods.
• Willing to work evenings, weekends and busy guest periods.
• No formal qualifications stated in the posting. (informational)

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates across the hotel when it gets busy.
• Ensure every guest feels cared for from arrival to departure.

Skills

Customer service

Communication

Teamwork

Job description

Job Description

Posted Wednesday 22 July 2026 at 00:00

We're currently recruiting in our Alnwick Premier Inn. Working 15 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Alnwick Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

Pay: Up to £13.06 per hour

Shifts:Includes evenings, weekends and busy guest periods.

What you’ll do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending on where you’re needed, you might:

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What you’ll get

• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different…

…then we’d love to hear from you.