Hotel Receptionist

Brownsword Hotels; Bath; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Perkbox benefits

Staff discounts 25%

Staff rate £25 B&B

Employee helpline

Free meals on duty

Career development

Promotion opportunities

Milestone gifts

Job summary

The Bath Priory, part of the Brownsword hotels family in Bath, is looking for a friendly Receptionist to greet guests, manage arrivals and queries, and support the front desk team. This role emphasizes delivering warm, personalised service and acting as the first point of contact for guests in a busy hotel environment.

We offer a welcoming team culture with a monthly service charge pool shared among staff, plus employee perks and development opportunities as part of Brownsword Hotels.

Qualifications

• Experience in a similar role.

Responsibilities

• Host guests from check-in to check-out, which could include booking tables, advising on local hotspots, or simply having a chat.
• Your colleagues often become friends, so we encourage strong relationships across teams.
• Ensure all guests have a memorable experience.
• We are one team, so we will all muck in from time to time, helping across departments.

Job description

Location

:The Bath Priory (part of the Brownsword family of hotels) has a great location in Bath, just a short walk from the city centre, with a bus stop right outside. The hotel is stunning, a Georgian house with 33 bedrooms built in honey- coloured Bath stone and is surrounded by four acres of multi- award-winning gardens. We are proud to have won awards at 5-star level for over ten years and we are seeking sparkling new personalities to join our family.
SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.
Service charge can be in the region of £160 a month (close to £2000 per year) over and above base pay, for a full time employee.

Come andjoin our team as a Receptionist and let your passion and personality shine

Our cultureis really important to us, and we encourage everyone in our teams to showthoughtfulness towards each other and our guests.

This role would suit someone with experience working ina similar role.

Being host to our guests, means you’ll pay a large partin making sure they make memories to last a lifetime.

Check out some of the key pointsabout the role:

• Hosting our guests from check-in to check-out,which could include booking tables, advising on local hot spots, or just havinga chat.
• You spend alot of your life at work, meaning often your colleagues’ become friends, and weencourage that. We want our employees to build close relationships across allteams.
• Ensuringall our guests have a memorable experience.
• We are oneteam, so we will all muck in from time to time, helping each other acrossdepartments.

Work/life, or as it should be calledlife/work balance is important to us all, so we will always try to be fair withour rotas. We just ask that you can beflexible with us, so we can be flexible with you in return.

Tosay thank you, we have many perks

• Competitivepay – We are proud that everyone who joins our group gets a competitive arate of pay, irrespective of age, plus you get service charge and tips ontop.
• Treatyourself once in a while with lots of retail and hospitality perks throughour Perkbox platform.
• Excellentdiscounts across our family of hotels – you will be entitled to 25% offfood & beverage in our hotels plus we offer an amazing staff rate of£25 B&B per person across the group & your friends and family getspecial rates too.
• Weunderstand it’s OK not to be OK, so we offer an externally runconfidential helpline for any support you require about anything you mightneed as part of our Employee Assistance Programme.
• Wesustain you physically too, meals when you are on duty are free.
• To bethe best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to usand are the best in the business.
• Weprovide lots of opportunity to progress and move up – we have madehundreds of internal promotions, including to General Manager level.
• Welike to say a special thank you for every year you are with us - ourmilestone awards include Champagne, afternoon tea, or dinner for you andsomeone special. When you reach the big milestones, you receive extraspecial gifts on top like longer hotel stays, extra days off and a uniquegift especially chosen for you.

About ourfamily of hotels

We bring afamily of hotels together under one roof, ready to welcome guests with openarms, warm hearts and experiences that are simply memorable.

Each of ourhotels are unique, individual, and quirky in personality. Quality isfundamental to everything we do, and it is the simple things that matter. Webelieve everyone should feel included, special and welcome, and that applies toour team and our guests.

We havevery unique hotels in very special locations, from the award winning GidleighPark in Devon, the 900-year-old Amberley Castle to our cool city centre AbodeManchester set in a 19th century textile factory, two minutes from Piccadillytrain station – to see the whole group, take a lookherewww.brownswordhotels.co.uk

Ifyou're the type of person that likes to learn and share the wisdom, getin touch