Guest Experience Host

Lwtheatres; Greater London; On-site; Part time

Job summary

A leading theatre in London seeks proactive Guest Experience Hosts for the Phantom of the Opera. The role involves welcoming guests, ensuring safety, and providing excellent customer service. Ideal candidates will be engaging, adaptable, and team-oriented, contributing to a memorable theatre experience.

Qualifications

• Ability to build rapport with guests and colleagues.
• Previous customer-facing experience is useful but not essential.

Responsibilities

• Welcoming guests in a friendly manner.
• Ensuring safety and security during performances.
• Driving bar and retail sales.

Skills

Customer Service

Communication

Teamwork

Adaptability

Job description

Guest Experience Host - The Phantom of the Opera - His Majesty's Theatre

Guest Experience Host - The Phantom of the Opera - His Majesty's Theatre

His Majesty’s Theatre, London /Performance staff

The role…

His Majesty’s Theatre is home to the renowned Phantom of the Opera, one of London’s longest running musicals - truly a staple in London’s West End! We are currently looking for proactive and engaging Guest Experience Hosts to join our team and create a warm welcome for our guests.

At LW Theatres we strongly believe every customer experience should be truly extraordinary.

The Guest Experience team are the face of His Majesty’s Theatre and play a key role in ensuring our guests are welcomed into a safe and secure environment. In many instances, you are the first person our guests will encounter during their visit, and you will be expected to deliver an exemplary level of customer service at all times.

Our Guest Experience Hosts have a variety of job roles, so no two days are the same. Whether you are scanning tickets at the front doors to our theatre, selling merchandise on our kiosks or even welcoming people into the auditorium itself, our Guest Experience Hosts are all key players in our diverse team of individuals who help to stage the extraordinary every day.

What you’ll be doing…

• Welcoming our guests into this truly historic building in a friendly and proactive manner
• Ensuring our guests enjoy the spectacle on stage in a safe and secure environment by following our health & safety and security policies.
• Putting our guest experience at the forefront of everything you do
• Driving bar and retail sales through our various points of sale in the theatre.
• Supporting the supervisors in maintaining a smooth and safe operation in your designated area of the building
• Maintaining open communication with the management team regarding operational procedures.
• Assisting our customers with all queries and feedback throughout their time at the theatre
• Taking pride in your responsibilities and working as one team to ensure the presentation of our majestic theatre

What we need…

• The ability to build a strong rapport with guests and colleagues in an engaging and professional manner.
• A “can-do” attitude with the ability to adapt in fast evolving situations.
• A calm and efficient approach.
• A self-motivating approach to work.
• An individual who takes pride in their work and upholds our company values.
• A team player who is inclusive, collaborative, and hardworking.
• A strive for excellence and eye for detail in all aspects of the job.
• The ability to build a strong rapport with guests and colleagues in an engaging and professional manner.
• Take pride in the LW Theatres dress code.
• Previous customer facing experience would be useful, but it is not essential.

Manual handling of stock for our bar and retail operation forms a part of daily tasks and is essential for the role.

Our show schedule is evening performances of Phantom of the Opera onMonday to Saturday with matinees on Wednesday and Saturday.

We have regularSunday Concerts, therefore team members can be engaged on a contract to include Sundays with a day off in the week. This can be discussed further at interview stage

Interviews:Successful candidates that are shortlisted for interview, will be invited to an assessment centre at His Majesty's Theatre on Thursday 29th May 2025; there will be an afternoon and an evening session.

Salary:£12.21 per hour, 30 hours per week over 6 days

Deadline for applications: Sunday 18th May 2025

Applications may close early, should suitable candidates are found.

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

This role may close early if enough applications are received