Guest Experience & Holiday Sales Advisor — Flexible Hours

Parkdean Resorts UK Limited; Newcastle upon Tyne; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee discount 50%

Friends and family discount 25%

Team member discount 30%

Hello Fresh discounts

Gym discounts

Employee Assistance Programme

Job summary

Parkdean Resorts UK Limited is seeking a friendly and proactive Customer and Park Support teammate to help holidaymakers, owners and colleagues. You’ll handle inquiries, guide guests to the right services and ensure every interaction drives a memorable experience across channels including live chat, email and phone.

Join our team across 66 parks to develop your sales and service skills, benefit from great discounts, and enjoy a supportive culture focused on wellbeing and career growth.

Qualifications

• Experience in sales or customer service within travel/holiday sectors is preferred.
• Excellent verbal and written communication skills.
• Familiar with Live Chat, WhatsApp and SMS channels.
• Proven ability to meet and exceed sales targets.
• Strong problem solving and quick thinking in a team setting.
• Proficient with CRM systems and ticketing software.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Handle customer inquiries and sales through Live Chat, WhatsApp, SMS, and ticketing systems.
• Promote and sell holiday packages, memberships, and additional services, consistently identifying opportunities to cross and up-sell.
• Provide timely and accurate information to customers, resolving issues and answering queries.
• Manage ticketing system for callbacks and follow ups with customers as required.
• Collect customer feedback and share insights with the team to improve services and sales processes.
• Maintain accurate records of customer interactions and transactions.

Skills

Sales experience

Customer service

Excellent communication

Live Chat / WhatsApp / SMS familiarity

CRM software

Sales targets

Problem solving

Team player

Flexibility

Tools

CRM software

Ticketing systems

Live Chat platforms

Job description

Parkdean Resorts UK Limited is seeking a friendly and proactive Customer and Park Support teammate to help holidaymakers, owners and colleagues. You’ll handle inquiries, guide guests to the right services and ensure every interaction drives a memorable experience across channels including live chat, email and phone.

Join our team across 66 parks to develop your sales and service skills, benefit from great discounts, and enjoy a supportive culture focused on wellbeing and career growth.