Guest Experience & Front Desk Lead

Sj Group; Slough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Birthday leave

Corporate health insurance

Paid parental leave

Recognition awards

Active social club

Supportive team environment

Job summary

SJ Group is seeking a warm, reliable receptionist for our Slough office. This full-time, office-based role focuses on delivering excellent front-of-house service and efficient admin support for colleagues and visitors.

You will manage calls, greet guests, coordinate meeting rooms and catering, and assist with general admin tasks and events. The role requires strong organisation, attention to detail, and a professional manner.

Qualifications

• Experience in a front-of-house, reception, or administrative role.
• Strong verbal and written communication skills.
• Confident using MS Office and general office software.
• Good organisational and time-management skills.
• Proven ability to provide professional customer service.
• Comfortable handling confidential information.
• Experience supporting meetings or events (desirable).

Responsibilities

• Greet and assist visitors in a warm, professional manner.
• Answer and direct incoming calls promptly with detailed messages.
• Manage the reception inbox with timely responses.
• Oversee meeting room bookings and catering for meetings.
• Maintain a clean, welcoming reception area.
• Liaise with building management and suppliers as needed.
• Support onboarding/offboarding and access control tasks.
• Monitor and order office supplies and equipment.
• Assist with photocopying, scanning, and binding.
• Coordinate with teams for events and social activities.
• Handle confidential information with integrity and discretion.

Skills

Front-of-house experience

Reception duties

Verbal & written communication

MS Office proficiency

Time management

Customer service

Confidential information handling

Meeting/event support

Tools

MS Office Suite

Job description

SJ Group is seeking a warm, reliable receptionist for our Slough office. This full-time, office-based role focuses on delivering excellent front-of-house service and efficient admin support for colleagues and visitors.

You will manage calls, greet guests, coordinate meeting rooms and catering, and assist with general admin tasks and events. The role requires strong organisation, attention to detail, and a professional manner.