Front Desk & Guest Experience Associate

LGH - Best Western; West Carr; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Wellbeing tips & fitness videos

Free meals on duty

Free parking

Job summary

Hull Humber View Hotel is seeking a friendly Front Office Team Member to be the first point of contact for guests, helping them feel welcome, relaxed and cared for from arrival through departure. The hotel offers dramatic Humber estuary views, a 10-minute drive to Hull city centre and 95 bedrooms as part of the Signature Collection by Best Western.

You will check guests in and out, handle enquiries and reservations, and work with other departments to ensure a seamless guest journey.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check in and check out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well coordinated guest journey
• Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people focused hotel environment
• Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

Job description

Hull Humber View Hotel is seeking a friendly Front Office Team Member to be the first point of contact for guests, helping them feel welcome, relaxed and cared for from arrival through departure. The hotel offers dramatic Humber estuary views, a 10-minute drive to Hull city centre and 95 bedrooms as part of the Signature Collection by Best Western.

You will check guests in and out, handle enquiries and reservations, and work with other departments to ensure a seamless guest journey.