GUEST EXPERIENCE EXPERT

Delta Hotels by Marriott Huntingdon; Huntingdon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Marriott hotel and F&B discounts

Pension scheme

Employee Assistance Programme

Career progression and internal机会

Training and development programmes

Leisure Club Membership

Job summary

Delta Hotels by Marriott Huntingdon is seeking a friendly Front Desk team member to join our busy hotel in Huntingdon. You will welcome arrivals, assist with check-in and check-out, and answer guest questions, ensuring a welcoming and memorable stay.

40 hours per week with rotational shifts, including evenings and weekends. We value hospitality, teamwork, and delivering exceptional service to every guest across our global brand.

Qualifications

• Ideally, you’ll have a positive attitude, excellent communication skills, and a genuine passion for making guests feel at home.

Responsibilities

• Welcomes guests with a warm smile and delivers a smooth check-in and check-out experience.
• Responds to guest requests and concerns with professionalism and care.
• Works closely with hotel departments to ensure guest needs are met.
• Anticipates guest needs and exceeds expectations wherever possible.
• Promotes hotel services and amenities.
• Follows all company, safety, and security standards.
• Supports a positive team environment and maintains high service standards.

Job description

Are you passionate about hospitality and love making peoplefeel welcome? We’re looking for a friendly, enthusiastic, and guest-focusedFront Desk team member to join us at one of the world’s leading hotel brands.

As part of our Front Office team, you’ll be at the heart ofthe guest experience, welcoming arrivals, assisting with check-in andcheck-out, answering questions, resolving concerns, and going the extra mile tomake every stay memorable.

We believe in creating a workplace where our people feelvalued, supported, and inspired to be their best. You’ll be part of a teambuilt on respect, kindness, teamwork, and exceptional service.

What You’ll Do

• Welcomeguests with a warm smile and deliver a smooth check-in and check-outexperience.
• Respondto guest requests and concerns with professionalism and care.
• Workclosely with hotel departments to ensure guest needs are met.
• Anticipateguest needs and exceed expectations wherever possible.
• Promotehotel services and amenities.
• Followall company, safety, and security standards.
• Supporta positive team environment and maintain high service standards.

What’s In It For You?

• Freemeals on duty
• Uniformprovided
• Marriotthotel and F&B discounts across 140+ countries
• Pensionscheme
• EmployeeAssistance Programme
• Careerprogression and internal opportunities
• Trainingand development programmes
• LeisureClub Membership

What We’re Looking For

Ideally, you’ll have a positive attitude, excellentcommunication skills, and a genuine passion for making guests feel at home.

40 hours per week | Rotational shifts | Evening and weekendavailability required

Ready to start your next hospitality adventure? Join ourteam and help us create memorable stays, one guest at a time.