Guest Experience Duty Manager: Lead & Elevate Team

Flight Club Darts Limited; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

Flight Club Darts Limited in Reading is seeking a proactive Duty Manager to lead shifts, oversee guest experiences and inspire the team.

You will deliver spectacular Social Darts experiences, guide staff to consistently high service levels, and look for ways to enhance guest satisfaction while driving improved business results. This on-site role requires a passion for people and operations.

Qualifications

• Experience as a Duty Manager in a hospitality or leisure setting.
• Strong focus on delivering outstanding guest experiences.
• Ability to positively impact business financials.
• Proven leadership, motivation and staff support across shifts.
• Commitment to improving guest experience and team performance.
• Willingness to guide and inspire the team during each shift.

Responsibilities

• Lead and manage daily guest experience initiatives on shift.
• Inspire, coach and supervise team members to maintain service standards.
• Monitor and contribute to store financial performance.
• Identify opportunities to enhance guest satisfaction and operations.

Skills

Guest experience

Duty Manager experience

Leadership & team motivation

Business financial impact

Guest service excellence

Shift leadership

Job description

Flight Club Darts Limited in Reading is seeking a proactive Duty Manager to lead shifts, oversee guest experiences and inspire the team.

You will deliver spectacular Social Darts experiences, guide staff to consistently high service levels, and look for ways to enhance guest satisfaction while driving improved business results. This on-site role requires a passion for people and operations.