Duty Manager: Lead Guest Experience & Team Performance

Flight Club Darts Limited; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Flight Club Darts Limited in Greater London is seeking a Duty Manager to ensure guest experiences are outstanding and operations run smoothly. You will lead and coach the team across shifts, monitor guest satisfaction, and identify opportunities to boost performance and positively impact the venue's financial results.

The role requires a proactive leader who can motivate staff, handle challenges with composure, and uphold Flight Club's standards of service while delivering memorable Social Darts

Qualifications

• Experience as a Duty Manager in a similar environment.
• Proven ability to drive guest satisfaction.
• Strong leadership and staff development skills.

Responsibilities

• Deliver amazing guest experiences as a Duty Manager.
• Lead and support shift teams.
• Identify ways to improve guest experience and team performance.
• Influence business financials positively.

Skills

Guest experience

Leadership

Team motivation

Financial awareness

Job description

Flight Club Darts Limited in Greater London is seeking a Duty Manager to ensure guest experiences are outstanding and operations run smoothly. You will lead and coach the team across shifts, monitor guest satisfaction, and identify opportunities to boost performance and positively impact the venue's financial results.

The role requires a proactive leader who can motivate staff, handle challenges with composure, and uphold Flight Club's standards of service while delivering memorable Social Darts