Shift Duty Manager: Guest Experience Leader

Flight Club Darts Limited; Exeter; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Flight Club Exeter is seeking a Duty Manager who is passionate about delivering amazing guest experiences. You will drive shift standards, shape the vibe, and ensure service remains seamless while your team feels supported, motivated and engaged.

With proven Duty Manager experience in a similar environment, you will lead by example, positively impact business financials, and inspire a brilliant team to deliver unforgettable experiences for every guest who walks through our doors.

Qualifications

• Proven experience as a Duty Manager in hospitality or entertainment venues.
• Demonstrated ability to improve guest experiences and service standards.
• Strong leadership to motivate and support a shift-based team.

Responsibilities

• Drive shift standards to maintain service excellence.
• Lead and inspire a capable team, ensuring staff feel supported and engaged.

Skills

Guest experience

Duty manager

Business impact

Team leadership

Job description

Flight Club Exeter is seeking a Duty Manager who is passionate about delivering amazing guest experiences. You will drive shift standards, shape the vibe, and ensure service remains seamless while your team feels supported, motivated and engaged.

With proven Duty Manager experience in a similar environment, you will lead by example, positively impact business financials, and inspire a brilliant team to deliver unforgettable experiences for every guest who walks through our doors.