Guest Experience & Duty Manager

Front office - HBH Sheffield; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel room rates

50% Discount on food & drink on duty

Hilton Learning & Development

50% F&B discount at Hilton hotels on S

Incentive schemes

WeCare app access

Job summary

Hilton in Sheffield is seeking an Assistant Guest Service Manager/Duty Manager to join the Front Office team. The role covers 32–40 hours weekly across 4–5 days with early and late shifts, including a 30-minute unpaid break, based in the city centre.

The post involves leading duty manager responsibilities, guest check-in/out, and guiding front office colleagues to deliver memorable stays while maintaining service excellence.

Qualifications

• Welcoming personality
• Strong communication skills
• Attention to detail
• Problem solving
• Team spirit
• High energy and adaptability

Responsibilities

• Carry out Duty Manager shifts
• Ensure safety and security for guests and staff during shifts
• Help train and develop Front Office team
• Be the friendly face from check-in to check-out
• Handle check-ins and check-outs and guest inquiries
• Coordinate with other hotel teams to resolve requests and keep operations smooth

Job description

Hilton in Sheffield is seeking an Assistant Guest Service Manager/Duty Manager to join the Front Office team. The role covers 32–40 hours weekly across 4–5 days with early and late shifts, including a 30-minute unpaid break, based in the city centre.

The post involves leading duty manager responsibilities, guest check-in/out, and guiding front office colleagues to deliver memorable stays while maintaining service excellence.