Guest Experience Director – Front Office & F&B

Heeton Concept Hotels; Liverpool; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Annual bonus

Heeton Rewards

Career progression

Staff rates

Retention bonus

Extra holiday days

Job summary

Heeton Concept Hotels is seeking a Senior Guest Services Manager in Liverpool to lead Front Office and F&B operations, ensuring exceptional guest service and brand standards. You will drive team development, control costs, and deliver a memorable guest experience while upholding company policies and safety standards.

The role requires strong leadership, commercial acumen, and the ability to manage multiple priorities in a busy hotel environment in Liverpool.

Qualifications

• Previous management experience in Food & Beverage within a 3-star property.

Responsibilities

• Manage all Front Office and Food and Beverage Outlet operations to meet high standards per Heeton.

Skills

Front Office management

F&B management

People management

PMS Stay and Touch

Leadership

Commercial awareness

Tools

Stay and Touch

Job description

Heeton Concept Hotels is seeking a Senior Guest Services Manager in Liverpool to lead Front Office and F&B operations, ensuring exceptional guest service and brand standards. You will drive team development, control costs, and deliver a memorable guest experience while upholding company policies and safety standards.

The role requires strong leadership, commercial acumen, and the ability to manage multiple priorities in a busy hotel environment in Liverpool.