Guest Experience Coordinator — Front Desk

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

MarriottDiscount Card

Pension scheme

Employee Assistance Programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Swindon is seeking a customer-focused hospitality professional to deliver exceptional service at the front desk. You will welcome guests, assist with check-in and check-out, and coordinate with other departments to ensure smooth, memorable stays.

The role offers a competitive salary, training opportunities, and perks such as free meals on duty, a provided uniform, and Marriott discounts across 140 countries.

Qualifications

• 1+ year of related customer service experience.

Responsibilities

• Welcome guests with a warm, professional greeting and assist with check-in/check-out.
• Address guest inquiries promptly and provide accurate information.
• Coordinate with other departments to fulfill guest requests efficiently.
• Maintain high levels of customer service by anticipating guest needs and resolving issues.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure adherence to hotel policies and procedures and maintain a safe environment.
• Monitor guest feedback and participate in service improvements.
• Assist in training new staff on guest service standards.

Skills

Customer service

Job description

Delta Hotels by Marriott Swindon is seeking a customer-focused hospitality professional to deliver exceptional service at the front desk. You will welcome guests, assist with check-in and check-out, and coordinate with other departments to ensure smooth, memorable stays.

The role offers a competitive salary, training opportunities, and perks such as free meals on duty, a provided uniform, and Marriott discounts across 140 countries.