Casual Concierge

Harri; Ashley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Marriott is seeking a guest services professional in the United Kingdom to welcome guests and ensure a seamless stay. You will address inquiries, coordinate with departments, and uphold top-tier service standards to enhance guest experiences.

The role emphasizes empathy, efficient problem solving, and proactive service, with opportunities for training and internal advancement within Marriott's global network.

Qualifications

• At least 1 year of related work experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to resolve guest issues with empathy and efficiency.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest requests.
• Maintain a high level of customer service by anticipating needs and exceeding expectations.
• Handle guest complaints and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and safety procedures.
• Monitor guest feedback and implement improvements based on suggestions.
• Assist in training new staff on guest service standards.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Communication

Guest handling

Job description

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here's what your journey with us entails:

• Welcome and assist guestswith check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concernspromptly and professionally, providing accurate information and solutions.
• Coordinate with other departmentsto ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer serviceby anticipating guest needs and exceeding their expectations.
• Handle guest complaintswith empathy and resolve issues to their satisfaction.
• Promote hotel services and amenitiesto enhance guest experience and drive revenue.
• Ensure compliance with hotel policiesand procedures, maintaining a safe and secure environment.
• Monitor guest feedbackand implement improvements based on their suggestions.
• Assist in training new staffon guest service standards and procedures.
• Maintain accurate recordsof guest interactions and transactions.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Compensation: Competitive salary