Guest Experience Concierge — Flexible Hours

Olde Bell; Thatcham; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

An additional day's leave for your 's

Course Sponsorship

30% F&B discount at RBH hotels

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

The Olde Bell, a historic English inn, invites applications for a Guest Service Assistant. You will welcome guests, manage check-ins and check-outs, and help with reservations to ensure a memorable stay.

Join a team dedicated to warm hospitality, with benefits that include staff discounts and other perks. A friendly, proactive mindset and excellent communication are essential for success in this busy country inn.

Qualifications

• Welcoming personality and love for connecting with people.
• Strong communication skills with guests and colleagues.
• Sharp attention to detail in guest needs and reservations.
• Proactive problem-solving with a positive attitude.
• Team player who supports smooth operations.
• Energy and adaptability in a fast-paced hotel environment.

Responsibilities

• Be the friendly face that welcomes guests from check-in to check-out.
• Handle check-ins/outs and assist guests with in-between needs.
• Answer questions about local spots and attractions.
• Process bookings and payments accurately for a hassle-free stay.
• Collaborate with housekeeping and maintenance to resolve requests.
• Keep front desk professional and organized for all visitors.
• Manage calls, emails, and reservations efficiently under pressure.
• Go the extra mile for special requests to enhance stays.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem-solver

Team spirit

High energy & adaptable

Job description

The Olde Bell, a historic English inn, invites applications for a Guest Service Assistant. You will welcome guests, manage check-ins and check-outs, and help with reservations to ensure a memorable stay.

Join a team dedicated to warm hospitality, with benefits that include staff discounts and other perks. A friendly, proactive mindset and excellent communication are essential for success in this busy country inn.