Guest Experience Ambassador — Flexible Hours & Perks

The-Olde-Bell-1; Maidenhead; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

Birthday leave

Course Sponsorship

30% F&B discount

Refer a Friend £250

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

The Olde Bell is seeking a personable Guest Service Assistant to welcome guests from check-in to check-out and to ensure every stay begins with a warm, memorable first impression. You will manage bookings, inquiries and payments with care, delivering consistent, courteous service in a historic country inn setting.

Based near Maidenhead, this full-time role offers a friendly, fast-paced environment with room for progression and a strong emphasis on guest satisfaction and teamwork.

Qualifications

• Welcoming personality with a focus on guest happiness.
• Strong communication skills with guests and team members.
• Sharp attention to detail for reservations and requests.

Responsibilities

• Greet guests at check-in and check-out to create a great first impression.
• Process bookings, payments and inquiries accurately.
• Coordinate with housekeeping and maintenance to fulfill guest requests.

Job description

The Olde Bell is seeking a personable Guest Service Assistant to welcome guests from check-in to check-out and to ensure every stay begins with a warm, memorable first impression. You will manage bookings, inquiries and payments with care, delivering consistent, courteous service in a historic country inn setting.

Based near Maidenhead, this full-time role offers a friendly, fast-paced environment with room for progression and a strong emphasis on guest satisfaction and teamwork.