Guest Experience Concierge

Jll; Sheffield; On-site; GBP 18,000 - 23,000; Full time

Job summary

JLL is seeking a Guest Services Ambassador to deliver outstanding guest care in the lobby and reception areas. The role involves hosting visitors, providing information, and supporting the guest service operation across the building, with a focus on a seamless client journey.

The successful candidate will have experience in front desk operations, strong customer service skills, and proficiency with MS Office. The role requires standing and walking, with hours based on a 40-hour week.

Qualifications

• Experience in fast-paced customer service environments.
• Welcoming visitors and managing front desk operations in a professional setting.
• Proficiency with MS Office and standard business tools.

Responsibilities

• Provide the highest levels of client and visitor care with a welcoming, courteous approach.
• Host the main reception area and energise the space to create lasting impressions.
• Offer information and concierge-like support, liaising between clients and hosts.
• Communicate effectively with team members to ensure smooth transitions across floors.
• Manage enquiries via in-person, phone, or email in a timely, professional manner.
• Maintain immaculate visitor and client spaces and report issues promptly.

Skills

Front desk operations

Customer service

Microsoft Office

Communication skills

Team collaboration

Tools

Outlook

Excel

Word

Teams

Job description

JLL is seeking a Guest Services Ambassador to deliver outstanding guest care in the lobby and reception areas. The role involves hosting visitors, providing information, and supporting the guest service operation across the building, with a focus on a seamless client journey.

The successful candidate will have experience in front desk operations, strong customer service skills, and proficiency with MS Office. The role requires standing and walking, with hours based on a 40-hour week.