Guest Experience Champion – Hospitality & Service

McDonald's; Postwick; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald's is seeking a Customer Care associate to be the face of our restaurant, delivering outstanding hospitality and helping maintain clean, welcoming spaces. You will engage with customers, manage queries, and support a positive, inclusive dining experience across varied shifts.

No experience is necessary as full training will be provided, with opportunities to learn on the job and develop transferable skills in service, teamwork, and communication.

Qualifications

• Friendly and welcoming demeanor
• Strong communication and hospitality skills
• Ability to work in a fast-paced environment
• Positive attitude and willingness to learn

Responsibilities

• Deliver high hospitality and cleanliness standards
• Provide a personal touch to customers to make visits memorable
• Assist and engage customers, troubleshoot issues
• Ensure a warm, welcoming atmosphere during shifts
• Support restaurant events and follow company guidelines
• Adhere to safety, hygiene and operational procedures
• Treat customers and colleagues with courtesy and respect
• Work as a proactive, team-focused member

Skills

Hospitality

Communication

Teamwork

Customer service

Job description

McDonald's is seeking a Customer Care associate to be the face of our restaurant, delivering outstanding hospitality and helping maintain clean, welcoming spaces. You will engage with customers, manage queries, and support a positive, inclusive dining experience across varied shifts.

No experience is necessary as full training will be provided, with opportunities to learn on the job and develop transferable skills in service, teamwork, and communication.