Customer Care Champion — Hospitality & Teamwork

McDonald's; Ruddington; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s is seeking a Customer Care professional to be the face of our restaurant, delivering friendly service, maintaining cleanliness, and ensuring a welcoming visit for every guest.

You will work shifts across Weekdays and Weekends, including evenings, with full training provided. This role emphasizes positivity, teamwork, and a commitment to building an inclusive customer experience at our locations.

Qualifications

• No experience required; full training provided.
• Strong hospitality and communication skills.
• Willingness to work flexible shifts.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers visits to make them memorable.
• Engage with customers, identify engagement opportunities and troubleshoot issues.
• Go the extra mile to make people feel welcomed.
• Create a warm and welcoming atmosphere during restaurant events.
• Follow training and company guidelines in all tasks.
• Adhere to safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Friendly demeanor

Strong communication

Hospitality

Job description

McDonald’s is seeking a Customer Care professional to be the face of our restaurant, delivering friendly service, maintaining cleanliness, and ensuring a welcoming visit for every guest.

You will work shifts across Weekdays and Weekends, including evenings, with full training provided. This role emphasizes positivity, teamwork, and a commitment to building an inclusive customer experience at our locations.