Customer Care Champion - Hospitality & Guest Joy

McDonald's; Uxbridge; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Other restaurant benefits

Job summary

McDonald's is seeking a Customer Care role where you’ll be at the heart of delivering a welcoming and high-quality customer experience. You’ll maintain cleanliness, greet guests with a smile, and support queries while working across varied shifts during weekdays and weekends.

No formal experience is required as full training will be provided, making it ideal for those who value teamwork, positivity, and a customer-first approach in a fast-paced restaurant environment.

Qualifications

• Naturally friendly, welcoming and helpful with a genuine desire to make others feel valued.
• Strong communication and hospitality skills with a genuine smile.
• Able to thrive in a dynamic environment and stay positive and engaged.
• Eager to learn and follow guidance.
• Positive attitude and comfortable engaging with customers.
• Team-focused mindset and willingness to learn.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers visits to make them memorable.
• Navigate customer areas seeking engagement opportunities and troubleshoot issues.
• Go the extra mile to make people feel welcomed.
• Create a warm atmosphere and support restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Friendliness

Communication

Teamwork

Hospitality

Positive attitude

Job description

McDonald's is seeking a Customer Care role where you’ll be at the heart of delivering a welcoming and high-quality customer experience. You’ll maintain cleanliness, greet guests with a smile, and support queries while working across varied shifts during weekdays and weekends.

No formal experience is required as full training will be provided, making it ideal for those who value teamwork, positivity, and a customer-first approach in a fast-paced restaurant environment.