Guest Experience Champion: Front of House & Wine Pairings

Perle Hotels Limited; Oban; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days annual leave

Subsidised staff accommodation

Company pension

Atlantis gym membership

Employee Assistance Programme

Cycle to work scheme

Staff discounts

Friends & family hotel rates

Refer a Friend bonus

Job summary

Perle Hotels Limited is seeking Front of House Team Members for the Oban Brasserie, located at Perle Oban Hotel & Spa. The role focuses on greeting guests, taking orders, upselling, and guiding wine pairings to enhance dining experiences.

Full training is provided, with a strong emphasis on guest satisfaction in a vibrant hotel setting. Benefiting from an hourly rate of £13.45 plus £1 housing allowance (where accommodation is not required), the team enjoys 28 days leave, pension, gym membership,

Qualifications

• Love of food, dining and hospitality with a passion for guest experience.
• Strong communication skills and a friendly approach.
• Ability to upsell and confidently discuss daily specials and pairings.
• Willingness to learn and receive full training.
• Pride in delivering memorable dining experiences.
• Energetic, reliable team player with positive attitude.

Responsibilities

• Welcome and seat guests, making them feel cared for from the start.
• Take accurate orders and serve with warmth, efficiency and professionalism.
• Promote menu items, daily specials, desserts and drinks.
• Share knowledge of food and wine, including pairings to enhance experiences.
• Prepare and serve beverages in line with standards and licensing.
• Coordinate with kitchen to ensure timely delivery of dishes.
• Maintain spotless restaurant presentation and well-stocked bar areas.
• Handle guest requests and feedback with confidence.
• Uphold health, safety and food hygiene standards.

Skills

Hospitality

Communication

Team player

Attention to detail

Guest focus

Wine knowledge

Job description

Perle Hotels Limited is seeking Front of House Team Members for the Oban Brasserie, located at Perle Oban Hotel & Spa. The role focuses on greeting guests, taking orders, upselling, and guiding wine pairings to enhance dining experiences.

Full training is provided, with a strong emphasis on guest satisfaction in a vibrant hotel setting. Benefiting from an hourly rate of £13.45 plus £1 housing allowance (where accommodation is not required), the team enjoys 28 days leave, pension, gym membership,