Front of House Team Member

Perle Hotels Limited; Oban; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days annual leave

Subsidised staff accommodation

Company pension

Atlantis gym membership

Employee Assistance Programme

Cycle to work scheme

Staff discounts

Friends & family hotel rates

Refer a Friend bonus

Job summary

Perle Hotels Limited is seeking Front of House Team Members for the Oban Brasserie, located at Perle Oban Hotel & Spa. The role focuses on greeting guests, taking orders, upselling, and guiding wine pairings to enhance dining experiences.

Full training is provided, with a strong emphasis on guest satisfaction in a vibrant hotel setting. Benefiting from an hourly rate of £13.45 plus £1 housing allowance (where accommodation is not required), the team enjoys 28 days leave, pension, gym membership,

Qualifications

• Love of food, dining and hospitality with a passion for guest experience.
• Strong communication skills and a friendly approach.
• Ability to upsell and confidently discuss daily specials and pairings.
• Willingness to learn and receive full training.
• Pride in delivering memorable dining experiences.
• Energetic, reliable team player with positive attitude.

Responsibilities

• Welcome and seat guests, making them feel cared for from the start.
• Take accurate orders and serve with warmth, efficiency and professionalism.
• Promote menu items, daily specials, desserts and drinks.
• Share knowledge of food and wine, including pairings to enhance experiences.
• Prepare and serve beverages in line with standards and licensing.
• Coordinate with kitchen to ensure timely delivery of dishes.
• Maintain spotless restaurant presentation and well-stocked bar areas.
• Handle guest requests and feedback with confidence.
• Uphold health, safety and food hygiene standards.

Skills

Hospitality

Communication

Team player

Attention to detail

Guest focus

Wine knowledge

Job description

Front of House Team Member - Perle Hotels

Location: Perle Oban Hotel & Spa

Salary

An hourly rate of £13.45 (+ £1.00 as a housing allowance if you do not require subsidised staff accommodation) + tips & benefits

The Opportunity

Do you have a passion for food, wine, and creating unforgettable dining experiences? At Perle Hotels, our restaurants showcase the best of Scotland's larder, and we're looking for enthusiastic Front of House Team Members to join our Oban Brasserie team. This is the perfect role for someone who is a foodie at heart, someone who loves talking about menus, confidently recommending daily specials, and guiding guests through food and wine pairings to elevate their dining experience. If you thrive in a restaurant environment and enjoy being part of a team that delivers exceptional service, we'd love to meet you.

About The Hotel

Located on Oban's seafront, Perle Oban Hotel & Spa is a striking Victorian building overlooking the harbour and islands beyond. This four-star hotel combines period features with contemporary design, offering guests stylish rooms and relaxed luxury. Dining is centred around the Oban Brasserie, serving Scottish classics and seasonal seafood, while the in-house Mara Spa provides a haven of relaxation in the heart of the "Gateway to the Isles".

Key Responsibilities

• Welcome and seat guests, ensuring they feel comfortable and cared for from the start.
• Take accurate orders and serve food with warmth, professionalism, and efficiency.
• Confidently promote and upsell menu items, including daily specials, desserts, and drinks.
• Share knowledge and passion for food and wine, including recommending pairings to enhance guest experiences.
• Prepare and serve alcoholic and non-alcoholic beverages in line with hotel standards and licensing regulations.
• Support smooth-running service by coordinating with the kitchen and ensuring timely delivery of dishes.
• Maintain immaculate restaurant presentation, ensuring tables, cutlery, and service areas are always guest-ready.
• Maintain a clean, well-stocked, and welcoming bar at all times.
• Handle guest requests and feedback with confidence and care.
• Uphold all health, safety, and food hygiene standards.

What We're Looking For

• A genuine love of food, dining, and hospitality, a true restaurant enthusiast.
• Previous restaurant or hospitality experience is a plus, but not essential, we'll provide full training.
• An interest in wine and food pairings, with confidence in recommending specials and upselling.
• Strong communication skills and a friendly, guest-focused approach.
• Attention to detail and pride in delivering memorable dining experiences.
• A positive, reliable team player with energy and enthusiasm.

Salary & Benefits

• An hourly rate of £13.45
• £1.00 housing allowance for those NOT requiring accommodation.
• 28 days annual leave.
• Subsidised staff accommodation available (in certain locations).
• Company pension scheme.
• Complimentary Atlantis gym membership.
• Employee Assistance Programme & cycle to work scheme.
• Staff discounts across Perle Hotels' rooms, dining, and spa.
• Friends & family discounted hotel rates across the group.
• "Refer a Friend" bonus scheme.