Guest Experience Champion – F&B & Bar Service

LGH Hotel Management Ltd; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

Cycle to work scheme

Wellbeing support resources

Job summary

The Crowne Plaza Birmingham NEC, part of LGH Hotels Management, is seeking an enthusiastic Food & Beverage team member to help set up the restaurant and bar for service. You will maintain high presentation standards, take orders, and upsell products to enhance guest experiences.

Join a vibrant team in a role that puts guests first, with opportunities to grow in a dynamic hotel environment across the LGH portfolio.

Qualifications

• Friendly, positive attitude and enjoy engaging with guests.
• Enjoy working in a fast-paced, lively environment.
• Pride in presentation, service, and attention to detail.
• Confident recommending food and drinks and enhancing the guest experience.
• Enjoy being part of a supportive, energetic team.

Responsibilities

• Set up the restaurant and bar for service.
• Maintain high presentation standards.
• Take food and drink orders and upsell to guests.
• Be a friendly, familiar face for guests.
• Deliver great hospitality and guest experiences.

Skills

Friendly attitude

Guest engagement

Upselling

Presentation

Team player

Job description

The Crowne Plaza Birmingham NEC, part of LGH Hotels Management, is seeking an enthusiastic Food & Beverage team member to help set up the restaurant and bar for service. You will maintain high presentation standards, take orders, and upsell products to enhance guest experiences.

Join a vibrant team in a role that puts guests first, with opportunities to grow in a dynamic hotel environment across the LGH portfolio.