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LGH Hotel Management Ltd; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

Cycle to work scheme

Wellbeing support resources

Job summary

The Crowne Plaza Birmingham NEC, part of LGH Hotels Management, is seeking an enthusiastic Food & Beverage team member to help set up the restaurant and bar for service. You will maintain high presentation standards, take orders, and upsell products to enhance guest experiences.

Join a vibrant team in a role that puts guests first, with opportunities to grow in a dynamic hotel environment across the LGH portfolio.

Qualifications

• Friendly, positive attitude and enjoy engaging with guests.
• Enjoy working in a fast-paced, lively environment.
• Pride in presentation, service, and attention to detail.
• Confident recommending food and drinks and enhancing the guest experience.
• Enjoy being part of a supportive, energetic team.

Responsibilities

• Set up the restaurant and bar for service.
• Maintain high presentation standards.
• Take food and drink orders and upsell to guests.
• Be a friendly, familiar face for guests.
• Deliver great hospitality and guest experiences.

Skills

Friendly attitude

Guest engagement

Upselling

Presentation

Team player

Job description

Check out the hotel on our virtual tour!

The Opportunity

Love hospitality and enjoy making people feel welcome? Join our food and beverage team and be part of an environment where great service, personality, and memorable experiences really matter.

In this role, you’ll help set up the restaurant and bar for service, maintain high presentation standards, and become a friendly, familiar face for our guests. You’ll take food and drink orders, recommend products with confidence, and use natural upselling to enhance each guest’s experience.

We believe the best hospitality comes from people who bring their true selves to work. If you enjoy engaging with guests, working as part of a vibrant team, and creating moments that leave people smiling, this is a great opportunity to do what you love — every shift.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is perfect for someone who enjoys working with people and takes pride in delivering great hospitality.

You’ll be a great fit if you:

• Have a friendly, positive attitude and enjoy engaging with guests
• Like working in a fast‑paced, lively environment
• Take pride in presentation, service, and attention to detail
• Feel confident recommending food and drinks and enhancing the guest experience
• Enjoy being part of a supportive, energetic team

Whether you’re building your hospitality experience or already love life on the floor, this role gives you the chance to bring your personality to work and make a real difference to every guest you serve.

Hotel

The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.